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ISO is an independent, non-governmental international organization with a membership of 161 national standards bodies.

Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.

You’ll find our Central Secretariat in Geneva, Switzerland. Learn more about our structure and how we are governed.

International Standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. They are instrumental in facilitating international trade.

ISO has published 22263  International Standards and related documents, covering almost every industry, from technology, to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.

  • ISO 9001 Certification
  • ISO 14001 Certification
  • ISO 45001 Certification
  • ISO 27001 Certification
  • ISO 20000 Certification
  • ISO 22000 Certification
  • ISO/TS 29001 Certification
  • ISO 50001 Certification
  • ISO 13485 Certification
  • ISO/TS 16949 Certification
  • ISO 10002 Certification
  • HACCP Certification
  • Halal certification
  • ISO 17020 Certification
  • ISO 17025 Certification
ISO 9001-Quality Management System
Among all the modern Management Systems ISO 9001- Quality Management System stands foremost in the world. This system enables the companies to maintain excellent procedures in order to meet customer needs at the global level in terms of Quality and Standards. Customers are increasingly becoming quality-conscious shoppers. They want to know up front that your business will meet their needs. A certified Quality Management System demonstrates your commitment to quality and customer satisfaction. Implementing a Quality Management System will help you enhance customer satisfaction, achieve consistency, and improve internal processes. It can minimize the risk that customer expectations are not met.
Eight Quality Management Principles
› Customer focus
› Leadership
› Involvement of people
› Process approach
› System approach
› Continual Improvement
› Fact based decision making
› Mutually beneficial supplier relationship
ISO 9001– It's Key Benefits
› Boosts your image
› Increases sales
› Improves your earnings
› Lessens operational cost
› Increases customer satisfaction
› Enhances better management skills
› Maximizes efficiency
ISO 14001 - Environmental Management System

With the alarm of global warming and its consequence the human society has become serious about the ecology and its preservation. ISO 14001 EMS helps to maintain the Environment around us, by following certain management standards. Companies adopting ISO 14001 EMS are well placed against their competitors and are duly recognized at the global level.

Environmental regulations are getting stricter, and so is the law enforcement. Customers and shareholders increasingly demand that businesses diminish the environmental impact from their business, demonstrate what they do, and how they improve. An Environmental Management System helps your organization to be in control of and successfully manage the most significant environmental aspects, e.g. emissions, waste-handling, utilize natural resources, and energy-efficiency.

An ISO 14001 implementation and certification proves that your Environmental Management System has been measured against a best practice standard and found compliant.

ISO 14001– It's Key Benefits

› Boosts your image
› Compliance to Environmental Legislations
› Improving cost control through materials and Energy
› Reducing Environmental Incidents which results in reputation, liability etc.
› Improve Image with Authorities
› Improve Employee ethics
› Improve awareness in the society

OHSAS 45001 - Occupational Health and safety Assessment Series

Most of the leading companies in the world adopt OHSAS 18001 – Occupational Health and Safety Management Systems. It is very essential to maintain their Health and Safety Management principles and also to upkeep reputation in the global scene. Companies with the above systems have the necessary marketing edge and its helps them to stay in front when it comes to Employee Protection.

Your company's firm commitment to protect the health and safety of your employees is a distinguishing factor in a competitive market. A certified Occupational Health and Safety Management System demonstrate your determination to safeguard your employees and the environment from harmful incidents.

An OHSAS 45001 Standard Implementation proves that your management system has been measured against a best practice standard and found compliant.

OHSAS 18001– It's Key Benefits

› Boosts your image
› Commitment to protection of employees and safeguard property
› Compliance to Health and Safety Legislations
› Improve efficiency and consequently reduce Loss time
› Improving cost control through reduced Incidents
› Reduce Insurance premiums
› Improve safety culture
› Improve Image with Authorities
› Improve Employee ethics
› Improve awareness in the society

ISO 27001 - Information Security Management System

ISO 27001 Information security systems really helps all enterprises and manufactures to manage their information security management and later to the customer needs in the most apt and efficient manner. It has gives the business edge orders others in the competitive business world.

It is based on ISO 9001. In particular, the requirements for customer satisfaction and continual improvement have been modified to make them more appropriate for regulatory purposes.

The selection of fool proof security controls to protect Information Assets and to instill confidence among customers is the need of the hour for many commercial establishments, government agencies, nonprofit organizations etc.

Benefits of ISO 27001

Implementing ISO 27001 really helps your company in the following way.

› Boosts your image
› Dependability of Information and Information systems
› Improve organizations efficiency and effectiveness
› Reducing the likelihood of information misuse.
› Compliance with legal, statutory, regulatory and contractual requirements
› Improved corporate governance and assurance to stake holders
› Risk Assessment performed
› Threats, vulnerability and likelihood of occurrence are evaluated and Impact reduced

ISO 20000 - Information technology - Service management
IT is essential to delivering today's business. However, concerns are increasingly being raised about IT services, internal and outsourced, not aligning with the needs of businesses and customers. A recognized solution to this problem is to use an IT Service Management System (ITSMS) based on ISO/IEC 20000, the international standard for IT service management. Certification to this standard enables you to independently demonstrate to your customers that you meet best practice. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard.
ISO/IEC 20000 is published in two parts
Part One is the specification for service management which covers the IT service management. It is this part which you can be audited against and it sets out minimum requirements that must be achieved in order to gain certification. Part Two is the code of practice for service management, which describes the best practices for service management processes within the scope of the specification. ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations. The standard is already making a positive impact in some of the leading IT-dependent sectors, such as the business process outsourcing, telecommunications, finance and public sectors.
Benefits of ISO 20000
Primarily, ISO/IEC 20000 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality IT service. Some of the key benefits are listed below:
› IT service providers become more responsive to services which are business led rather than technology driven
› External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement Gives you the ability to select and manage external service providers more effectively
› More opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service
› Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
› The certification process can reduce the amount of supplier audits, thereby reducing costs
› ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes
ISO 22000 - Food Safety Management Systems

ISO 22000 is an international standard that defines the requirements of a food safety management system covering all organizations in the food chain from "farm to fork". The standard combines generally recognized key elements to ensure food safety along the food chain, including:

Interactive communication
System management
Control of food safety hazards through pre-requisite programmes and HACCP plans
Continual improvement and updating of the food safety management system

ISO 22000 is a truly international standard suitable for any business in the entire food chain, including inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.

ISO 22000:2005 is also for companies seeking to integrate their quality management system, for example ISO 9001:2000, and their food safety management system.

Benefits of ISO 22000

Certifying your food management system against the requirements of ISO 22000:2005 will bring the following benefits to your organization:

› Applicable to all organizations in the global food supply chain
› A truly global international standard
› Provides potential for harmonization of national standards
› Covers the majority of the requirements of the current retailer food safety standards
› Complies with the Codex HACCP principles
› Provides communication of HACCP concepts internationally
› An auditable standard with clear requirements which provides a framework for third-party certification
› Suitable for regulators
› The structure aligns with the management system clauses of ISO 9001 and ISO 14001
› Enables communication about hazards with partners in the supply chain

ISO 29001 – Sector Specific Quality Management Systems

ISO/TS 29001 (published in 2003) defines the quality management system requirements for the design, development, production, installation and service of products for the petroleum, petrochemical and natural gas industries.

Developed as a direct result of a partnership between ISO and the international oil and gas industry (led by the American Petroleum Institute - API), ISO 29001 specifically focuses on the oil and gas supply chain.

The ISO/TS 29001 standard is based on ISO 9001 and incorporates supplementary requirements emphasising defect prevention and the reduction of variation and waste from service providers.

These requirements have been developed separately to ensure that they are clear and auditable. They also provide global consistency and improved assurance in the supply quality of goods and services from providers. This is particularly important when the failure of goods or services have severe ramifications for the companies and industries involved. This standard is for all organizations working within the oil and gas industry supply chain. Certification to ISO/TS 29001 ensures standardization and improvement within the sector.

Benefits of ISO 29001

› Customer loyalty
› Repeat business and referral
› Operational results such as revenue and market share
› Flexible and fast responses to market opportunities
› Costs and cycle times through effective and efficient use of resources
› Alignment of processes which will best achieve desired results
› Competitive advantage through improved organizational capabilities
› Understanding and motivation of people towards the organization's goals and objectives, as well as participation in continual improvement
› Confidence of interested parties in the objectiveness and efficiency of the organization, as demonstrated by the financial and social benefits from the organization's performance, product life cycle, and reputation
› To create value for both the organization and its suppliers by optimization of costs and resources as well as flexibility and speed of joint responses to changing markets.

ISO 50001 - Energy Management System

ISO 50001:2011, Energy management systems – Requirements with guidance for use, is a voluntary International Standard developed by ISO (International Organization for Standardization). ISO 50001 gives organizations the requirements for energy management systems (EnMS). ISO 50001 provides benefits for organizations large and small, in both public and private sectors, in manufacturing and services, in all regions of the world. ISO 50001 will establish a framework for industrial plants, commercial, institutional, and governmental facilities and entire organizations to manage energy. Targeting broad applicability across national economic sectors, it is estimated that the standard could influence up to 60 % of the world's energy use.

How would you continuously improve energy efficiency?

ISO 50001 energy management standard identifies requirements for an organization to establish, implement, sustain and improve an Energy Management System (EnMS), this enables the organization to take a deliberate approach to attaining continual improvement of energy performance.

This new standard will establish an international structure to help manage the energy supply, uses and intake of industrial, commercial, or institutional organizations, which includes measurement, documentation and reporting, design and procurement practices for energy using equipment, systems and processes. ISO 50001 energy management standard is applicable to all aspects impacting energy use, and this can be monitored and influenced by an organisation.

Having a certification against BS EN 16001 will assist to adopt ISO 50001 faster

Benefits of ISO 50001

› Enables organizations to establish the systems and processes required to improve energy commandment, which includes energy efficiency, use, consumption and intensity
› Reductions in energy cost, GHG emissions and other environmental impacts, through the systematic management of energy
› Demonstrate that the organization implemented sustainable energy management systems, completed a baseline of energy use, and focused on continuously improve their energy vividness.

ISO 13485 - Medical Devices - Quality Management System

ISO 13485 is an international standard that defines quality management system requirements for manufacturers of medical devices. ISO 13485 contains requirements essential for organizations operating at any tier in the medical devices and pharmaceutical supply chain. The primary objective of the standard is to facilitate harmonized medical device regulatory requirements and as a result, it includes some particular requirements for manufacture, installation and servicing such as added requirements on record-control, sterilization and risk management.

It is based on ISO 9001. In particular, the requirements for customer satisfaction and continual improvement have been modified to make them more appropriate for regulatory purposes.

Organizations can register to ISO 13485 as a standalone or in conjunction with an ISO 9001 or other registration. An ISO 13485 certification from us demonstrates your organization's commitment to provide products and related services that consistently meet customer and regulatory requirements applicable to the medical industry.

Benefits of ISO 13485

› ISO 13485 promotes harmonization of regulatory requirements for manufacturers of medical devices on an international scale.
› A number of countries have incorporated ISO 13485 into their regulatory systems. Compliance with ISO 13485 can be used in support of regulatory compliance
› It incorporates many of the quality management principles and delivers the benefits of an ISO 9001 based quality management system
› Creates a competitive advantage
› Ensures a consistent and effective approach to business management
› Reduces risk factors via the use of risk management techniques
› Engages top management involvement
› Provides a robust framework for assuring product consistency.

ISO/TS 16949 Certification Automotive QMS

ISO/TS 16949 certification provides the necessity of system of quality management specific for the automotive sector. With the assistance of ISO 16949 Certification a profession obtains completely high abode of legion edges. With some advantageous reasons to work out Automotive TS 16949 certification offers any business to achieve ton of advantage and to realize the business goal. The TS customary helps not solely increase efficiency whereas minimizing errors & wastefulness however conjointly gather on support, would like of client.

There are multiple reasons to suggest TS 16949 certification, to work out the standard framework requirements for the profile, ”enhancement”, “generation”, “installation” and maintain of machine connected things. ISO TS 16949 offers the automotive corporation that indicates their capability to remain with correct authentications and therefore the standards. When licensed an organization is qualified to prove as a proper quality framework examine is performed by Associate in Nursing evaluating cluster called a Registrar. ISO TS 16949 confirmation by all of worldwide tips, that helps agencies in usually components of the globe to figure reciprocally such another profitably. The QMS of Automotive is to explain that the domestic operations of a profession approach what customers demand on a dependable edges.

Benefits of ISO/TS 16949

› Add on ideally satisfy client.
› A lot of accomplished client communication.
› Improvement in provider performance.
› Increase the productivity.
› Scale back waste.

ISO 10002 - Guidelines for Complaints Handling In Organizations

Customer dissatisfaction can damage your business. According to recent research, an average of 25 out of 26 unhappy anonymous customers will subsequently drive away 1,560 of their friends from your business. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers.

Complaint management is challenging as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and if the customer is happy with the solution offered. A new release of ISO 10002 for Quality Management: Customer Satisfaction - Guideline for Complaint Handling in Organisations is an excellent customer service certificate and acts as a 'true-to-life' manual designed expressly for this purpose.

"A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected." Definition from ISO 10002. ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they're in the private, public or voluntary sectors.

Benefits of ISO 10002

› Customer retention:By adopting the management system, your ability to retain the loyalty of your customers will be enhanced.
› Brand reputation:Implementing and certifying your complaints management system demonstrates to stakeholders that you have a real commitment to managing customer care issues and you have processes in place to handle, analyse and review complaints.
› Operational efficiency:Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization's operations.
› Improved internal communications and relations:It helps you to adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.
› Flexibility:The standard is compatible with ISO 9001 Quality allowing you to add value and efficiency to your organization. ISO 10002 - annex A also provides guidance specifically for small businesses.
› Continual improvement:It provides a basis for continual review and analysis of your complaints-handling process, the resolution of complaints and where improvements can be made.

HACCP - Hazard Analysis Critical Control Points

Hazard Analysis Critical Control Points (HACCP) is defined to be the food detrimental elements major control points by the food and drug administrative agent. HACCP is composed as hazard analysis (HA) and critical control points (CCP). HA is to search for the hazard elements and analyze the hazard structure. HACCP is to decide the sanitation control points to control the major hazard control points after identifying the hazard elements from material supply, manufacture, processing, preservation and distribution to the end user consumption.

In other words, HACCP is a scientific food sanitation control system to secure the safety and hygiene of food product by the effective and self-motivated hygiene control system. HACCP is the management system dealing with food safety through the following methods. Analysis and control of hazard elements from biological, chemical and physical perspectives. All food product life cycle is the object of HACCP beginning from material supply and food manufacturing to distribution and consumption..

Benefits of HACCP system

› Sanitation control
› Food production in sanitary manner
› Concentration in the sanitation effort and effective control of food
› Economic control of food products (Reduction of defective product and customer complaints)
› Reliability in the food product
› Safe and sanitary distribution of food product
› Choice of sanitary food product through public certification
› Prevention from the food hygiene problems
› Effective response to RECALL and P/L
› Export advantage
› Advantageous inspection process
› HACCP mark indication

Halal Certification

Demonstrate compliance to the Emirates Authority for Standardization and Metrology’s (ESMA) Regulations for Control of Halal Products with certification services from SGS.

The ESMA scheme is designed to help organizations to meet demand for authentic, safe and affordable Halal products to be sold within the UAE. Food processors and suppliers are encouraged to take advantage of this globally applicable and transparent Halal certification standard.

Currently worth USD 650 billion, and with 1.6 billion consumers, the global Halal market is set to grow substantially over the coming decade.

Benefits of Halal

› Access the growing market for Halal food products
› Place the National Halal Mark for Halal Products on qualifying products
› Demonstrate the authenticity and safety of product

ISO 17020 - Conformity Assessment

ISO 17020 is an internationally recognised standard for the competence of inspection bodies. The standard provides a set of criteria for various inspection bodies to help implement an effective and accredited Management System.

ISO 17020 is for inspection bodies of all shapes and sizes in all sectors. It is flexible to allow individual businesses to design a system that works for them.

Benefits of ISO 17020

› Consistent quality: it helps your business provide a consistent service
› Increased customer loyalty: as the customer is getting a consistent service, it helps increase customer loyalty
› Increased efficiency: it helps you standardise and better understand your processes and procedures, interrogating them to make sure they are streamlined and optimised
› Saves money: by helping you to understand and optimise your processes, it can help you eliminate inefficiencies and so reduce costs
› 17020 accredited companies are able to supply their customers with internationally recognised certificates of their work
› Reduce costs: Reducing waste and a more efficient use of resources can cut operational costs
› Improve profitability: Reduced costs can improve your company’s bottom line

ISO 17025

ISO 17025 is an internationally recognised quality standard designed for the scientific community. It is aimed at testing and calibration laboratories and builds on the requirements of ISO 9001 to provide a scientific base to ensure the quality of work supplied by the laboratory. Whilst a certification programme such as ISO 9001 allows a company to certify a building complex or a department, ISO 17025 allows a laboratory to accredit SPECIFIC test methods.

ISO 17025 is applicable to all testing or calibration laboratories. It provides a roadmap for individual businesses to design a system that works for them.

Benefits of ISO 17025

› Consistent quality: it helps your business provide a consistent product or service
› Quality supply chain: ISO 17025 requires that you qualify your suppliers to ensure a quality supply chain
› Certified work: ISO 17025 differs from ISO 9001 in that it is an accreditation, rather than a certification process. This means that once accredited to ISO 17025 your laboratory can certify its test methods and results.
› Increased customer loyalty: as the customer is getting consistently accurate results, it helps increase customer loyalty
› Increased efficiency: it helps you standardise and better understand your processes and procedures, interrogating them to make sure they are streamlined and optimised
› Saves money: by helping you to understand and optimise your processes, it can help you eliminate inefficiencies and so reduce costs
› Boosts your reputation: it tells your customers, suppliers and business partners that you work to an internationally recognised standard of quality that is externally verified on an annual basis.
› Creates new opportunities: Some industries require their laboratories to be ISO 17025 accredited; achieving the standard can open new markets.

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